In April 2003, Bright House Networks was created with the promise to put customers in control and to help make their lives easier. Since then, Bright House Networks has continued to live up to that promise by introducing innovative customer care initiatives, easier to understand billing practices and simple to use products that are available when customers want them. Our products – TV, Internet and Phone – connect your home to entertainment, information and the world around you.
Bright House Networks is committed to outstanding customer service. Recently, Bright House Networks ranked highest in customer satisfaction for the sixth year in a row by J.D. Power and Associates for Home Phone. In addition, we have ranked highest for both our video and high speed Internet services. We are available to our customers 24 hours a day, 7 days a week at no additional charge.
As a company, we continue to employ local people in the areas we serve including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. Our customer service representatives and service technicians are all local people who live and play where you do.
We believe in serving the community whether it is through our long-term commitments to education and afterschool care or supporting employee volunteer projects. Bright House Networks is a company that gives back and a company that gets involved in the community.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13 serving the Orlando area, and Bay News 9 serving the Tampa Bay area. In addition, Bright House Sports Network provides the best in local sports coverage for Tampa Bay and Orlando. Recently, Bright House Networks launched InfoMás, Tampa Bay and Central Florida’s first regional network offering around-the-clock news and information in Spanish.
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